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Orders & Shipping

How quickly will my order ship?

Once you place your order, we’ll send it to our pharmacy for prescription verification and fulfillment. Processing typically takes 1 day for expedited orders (excluding Sundays), and 1–2 business days for ground shipping orders, excluding weekends.On

My coupon didn't work. What should I do?

If you tried to use a valid promotion, coupon, or gift card code that didn't work, just reach out to [email protected] and we'll make it right.

When will I receive my order?

How quickly you get your order depends on a few factors, including the shipping speed you choose (Free is 3-7 business days and Expedited is 1-3 business days). Once you place your order, we’ll send it to our pharmacy for prescription verification an

Do I have to pay for shipping?

Your Dutch membership includes free standard shipping on every order. If you’d like to get your order faster, we offer expedited shipping for $10 or next-day shipping for $30.

Can I return my order?

Unfortunately, we can’t accept returns of prescription products for reuse or resale and all sales are final. Feel free to reach out to us at [email protected] if you want to discuss your order with us.

What do I do if my order was lost, damaged, or missing something?

If your order hasn’t arrived within the time ranges below, or if your order was damaged or missing an item, please reach out to [email protected]. Our team will do everything we can to track down your products or work with our pharmacy to get a replacem

Can I expedite my order?

We offer free ground shipping on all orders, but you can choose to upgrade to expedited shipping ($10) or rush shipping ($20). Expedited shipping typically arrives in 1–3 business days and rush shipping in 1 business day. Our pharmacy typically proce

I paid for my medication but there is no tracking. Where is my medication?

Once you check out and pay for the medication, your order is immediately sent to our pharmacy for processing. If your order does not have tracking information after 1-2 business days, your prescription may be held for further review by a pharmacist.