Once you place your order, we’ll send it to our pharmacy for prescription verification and fulfillment. Processing typically takes 1 day for expedited orders (excluding Sundays), and 1–2 business days for ground shipping orders, excluding weekends. O
If you tried to use a valid promotion, coupon, or gift card code that didn't work, just reach out to [email protected] and we'll make it right.
How quickly you get your order depends on a few factors, including the shipping speed you choose (Free is 4-7 days and Expedited is 1-3 days). Once you place your order, we’ll send it to our pharmacy for prescription verification and fulfillment. Pro
Your Dutch membership includes free standard shipping on every order. If you’d like to get your order faster, we offer Rush Shipping for $15.
Unfortunately, we can’t accept returns of prescription products for reuse or resale and all sales are final. Feel free to reach out to us at [email protected] if you want to discuss your order with us.
If your order hasn’t arrived within the time ranges below, or if your order was damaged or missing an item, please reach out to [email protected]. Our team will do everything we can to track down your products or work with our pharmacy to get a replacem
We offer free ground shipping on all orders, but you can choose to upgrade to rush shipping ($15). Rush shipping arrives in 1-3 days. Please note that any orders processed after 3pm PT on Friday won’t ship until the following Monday. You will see thi
Once you check out and pay for the medication, your order is immediately sent to our pharmacy for processing. If your order does not have tracking information after 1-3 days, your prescription may be held for further review by a pharmacist. Some rea