I paid for my medication but there is no tracking. Where is my medication?Updated 10 months ago

Once you check out and pay for the medication, your order is immediately sent to our pharmacy for processing. If your order does not have tracking information after 1-3 days, your prescription may be held for further review by a pharmacist.  Some reasons for a held order:

New (First-time) medication orders:

• Vet directions are unclear
• Medication quantity, duration and strength is in question
• your pet's weight is different than what is listed

For Refill Rx medication orders:

• Your refill is too soon based on previous order ship date
• You have used the max amount of refills

Our team proactively addresses all held orders but if you have any questions please contact us for an update!