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If your order hasn&#x2019;t arrived within the time ranges below, or if your order was damaged or missing an item, please reach out to <a data-fr-linked="true" href="mailto:care@dutch.com">care@dutch.com</a>. Our team will do everything we can to track down your products or work with our pharmacy to get a replacement out to you ASAP. Free standard shipping: 4&#x2013;7 days after you receive your tracking email. Expedited shipping: Within 1&#x2013;3 days of receiving your tracking email.

If your order hasn’t arrived within the time ranges below, or if your order was damaged or missing an item, please reach out to care@dutch.com. Our team will do everything we can to track down your products or work with our pharmacy to get a replacem

What do I do if my order was lost, damaged, or missing something?

Orders & Shipping

Who is Dutch?

Who is Dutch for?

What is a visit with Dutch like?

What is veterinary telemedicine?

What are the benefits of veterinary telemedicine?

What are the risks of veterinary telemedicine?

Can I use Dutch for a pet health emergency?

Do I need a pet prescription to see a Dutch-affiliated veterinarian?

Is veterinary telemedicine legal?

Does Dutch accept pet insurance?

What conditions does Dutch offer treatment for?

Can you send electronic health records to my vet?

About Our Services

Who do I contact if I have issues with my Dutch account, subscription, or billing?

How do I pause or cancel a recurring product order?

How do I cancel my membership?

What happens if I move or change addresses after my consultation?

Can I delay an order?

When am I charged for medications?

Can I get a refund for a medication if it doesn’t work?

I forgot my password. How do I reset it?

Can I request a refund on my membership?

What is Installments by Afterpay and how do I use it?

What can I use Afterpay for?

How do I use Afterpay?

How does the Afterpay payment schedule work?

When will my items be delivered if I use Afterpay?

What products are not eligible for Afterpay?

Where can I find out more about Afterpay?

How do I upload my pet's medical records?

How do I update my payment method?

Account & Billing

What is pet insurance?

How does the Dutch insurance plan work?

Who provides the insurance for Dutch?

How and when does my insurance coverage become active?

How many pets are covered by my plan?

How do I make a claim?

What’s covered and what’s not?

What happens if I want to cancel my plan?

Insurance

What’s included in a Dutch membership?

Is Dutch a subscription service?

I have more than one pet. Do they each need their own membership?

What if Dutch can’t treat my pet?

Can I be refunded if a vet cannot treat my pet?

How can I schedule, change or cancel a vet appointment?

What if my vet misses or is late to an appointment?

Why am I having difficulty accessing my memberhsip?

Membership

How quickly will my order ship?

My coupon didn't work. What should I do?

When will I receive my order?

Do I have to pay for shipping?

Can I return my order?

Can I expedite my order?

I paid for my medication but there is no tracking. Where is my medication?

How do I transfer my prescription to another pharmacy?

Can I use another pharmacy to fulfill my medication?

Can I get prescriptions through Dutch?

Where does Dutch source its medications from?

How much will it cost for Dutch to treat my pet?

How much does it cost to follow up with a Dutch-affiliated vet?

How often will I be billed?

How does your price match work?

Pricing

Is telehealth a safe way for my pet to receive treatment?

Where do you store your medications?

If my pet experiences side effects, who should I contact?

Safety

What happens if my pet experiences a bad reaction from the medication?

Does every pet get the same treatment?

How effective are your medications? How long will it take before I see results?

What's the best way to give medication to my pet?

My pet has diarrhea after starting medication. What should I do?

My pet has lost their appetite after starting medication. What should I do?

What if my initial treatment plan doesn't work?

Who do I get in touch with if I have a question about my pet's medication?

Treatment & Side Effects

Do real, licensed vets review my pet’s situation and prescribe a treatment plan for my dog or cat?

Do I have to tell my regular vet about the services I receive through Dutch?

How am I matched with a vet?

Where are your veterinarians located?

What is the relationship between Dutch Pet, Inc. and the Dutch-affiliated vets?

Who helped develop your questionnaires and treatment protocols?

How long does it take for my vet to send the treatment plan after my appointment?

What do I do if my order was lost, damaged, or missing something?Updated 2 months ago