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How do I make a claim?Updated 8 months ago

When an accident happens, you can go to any vet in the U.S. — no need to talk to one of our vets or Pets Best (our insurance partner) first. You pay the vet, then submit your claim through the Pets Best app or website. You don’t need to submit any medical records unless they ask for them. They’ll process the claim, then reimburse you for eligible costs after you meet the $250 deductible and 10% coinsurance.


Can’t pay the vet bill upfront? If your vet is willing to extend credit, you can use the Vet Direct Pay option to have the vet get paid directly by Pets Best so you don’t have to worry about paying an expensive vet bill.

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