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What is pet insurance?

Pet insurance reimburses you for eligible costs on your veterinary bills, depending on the type of insurance that you have and your policy details. Like most types of insurance, there’s typically a deductible, which is an amount you must pay yourself

How does the Dutch insurance plan work?

The insurance available through our Annual + Insurance plan is an accident-only plan with coverage up to $10,000/year. This means the insurance covers in-person vet costs for your pet due to accidents (such as a car accident, eating something toxic,

Who provides the insurance for Dutch?

Dutch’s emergency insurance is provided through our partner Pets Best, one of the top pet insurance providers in the country.

How and when does my insurance coverage become active?

Your accident-only insurance coverage automatically becomes active on the first of the month after you sign up for the Annual + Insurance plan.

How many pets are covered by my plan?

While you can get unlimited virtual care from our vets for up to 5 pets with the Annual + Insurance plan, the insurance portion of the plan only covers the first pet that you sign up. We plan to offer an option to get insurance for additional pets in

How do I make a claim?

When an accident happens, you can go to any vet in the U.S. — no need to talk to one of our vets or Pets Best (our insurance partner) first. You pay the vet, then submit your claim through the Pets Best app or website. You don’t need to submit any me

What’s covered and what’s not?

The Accident plan covers the treatment of accidents, including exams, X-rays, surgeries, hospitalization, and medications. In addition to the exclusions listed below, the Accident plan does not cover any illnesses, routine care, acupuncture, or chiro

What happens if I want to cancel my plan?

If you want to cancel the active insurance portion of your membership, you can reach out to [email protected] or Pets Best. Pets Best will send you a check with a prorated refund for the remaining balance of time. In order to continue offering unlimited