Who do I contact if I have issues with my Dutch account, subscription, or billing?
Please reach out to [email protected] and we'll get back to you within 1 business day. You can also manage your account directly by logging in at dutch.com/account.
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Account & Billing
How do I pause or cancel a recurring product order?
Follow the steps below to cancel your membership. 3. Tap "Manage Subscriptions". 4. Click the subscription you want to cancel and then click the cancel button below. Need help? Contact us.
How do I cancel my membership?
Follow the steps below to cancel your membership. 3. Tap "Manage Subscriptions". 4. Click the subscription you want to cancel and then click the cancel button below. Need help? Contact us.
What happens if I move or change addresses after my consultation?
If you’ve moved within the same state:. Simply update your address following the steps below and we’ll ship future orders to that address. If you move to a new state that allows virtual prescribing:. Send an email to [email protected] to update your add
Can I delay an order?
Yes, you can delay monthly orders by logging in at dutch.com/account anytime before an order has shipped from our pharmacy. Please note that once an order has been paid for an processed, our pharmacy aims to get all orders out same day or next day so
When am I charged for medications?
After your vet consultation, the vet will send you a message with your pet’s treatment plan and a link to buy any recommended prescription or over-the-counter treatments. You’ll pay for the items when you check out. You’ll also have the option to use
Can I get a refund for a medication if it doesn’t work?
Due to safety regulations, all product sales are final. If you'd like to discuss your order, please contact us and we'd be happy to help. If your treatment isn’t working as expected, you can message your vet or schedule a new appointment to discuss a
I forgot my password. How do I reset it?
Go to the Dutch login page and hit the forgot password link. Then head to your email where you'll receive an email with instructions to reset your password.
Can I request a refund on my membership?
All of our memberships are billed on a recurring subscription basis and give you access to unlimited video calls and messaging with Dutch-affiliated veterinarians, exclusive prescription pricing, access to our online store, and free standard shipping
What is Installments by Afterpay and how do I use it?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks without any interest. Simply shop online and add items to your cart and checkout as normal. At the checkout, choose Ins
What can I use Afterpay for?
Afterpay can only be used for product purchases made on dutch.com and the Dutch Annual or Annual + Insurance membership. Afterpay cannot be used for a Dutch Monthly membership.
How do I use Afterpay?
Sign up for an Annual membership (with or without insurance) or order products through your Dutch account as usual. Choose "Afterpay" as your payment method at checkout, register with Afterpay, and provide payment details (they accept Visa or Masterc
How does the Afterpay payment schedule work?
All Afterpay customers are required to make their first payment at the time of purchase. Three remaining installment payments are deducted automatically from your selected payment method every two weeks. If you’d like to make additional unscheduled p
When will my items be delivered if I use Afterpay?
Like any Dutch prescription or over-the-counter product order, Afterpay orders are delivered within our standard shipping timeframes. Learn more about shipping timelines.
What products are not eligible for Afterpay?
Afterpay is not available on purchases of Dutch Monthly memberships, but is available on Annual memberships as well as product orders from our store.
Where can I find out more about Afterpay?
Visit the Afterpay website for a comprehensive list of FAQs and Afterpay’s Privacy Policy. If you have a question about your Afterpay account or order, please contact Afterpay's customer support at [email protected], call the Afterpay toll-free custo
How do I upload my pet's medical records?
If you have trouble please email your records to [email protected] and we'll get these loaded in for you!
How do I update my payment method?
1. Head to your orders page in your Dutch account and under any of your recent orders click "manage subscription." (example below)2. You'll be directed to a new page where you should click "Address and Payment Details" from the menu options on the ri