Veterinary telemedicine involves sharing medical information about your pet with a veterinarian in a different location via electronic communications in order to have them evaluate, diagnose, consult, and provide treatment for the pet. This can be done in real time using phone calls and video chats. It can also be done via email, text messages, and uploaded photos and videos. In Dutch’s case, we connect patients to vets over video chat for live help as well as messaging through our member website. Our vets may also request photos and videos of your pet in their home environment as part of their evaluation.