About Our Services
- Who is Dutch?
- Who is Dutch for?
- What is a visit with Dutch like?
- What is veterinary telemedicine?
- What are the benefits of veterinary telemedicine?
- What are the risks of veterinary telemedicine?
Account & Billing
- Are there additional fees I’ll need to pay on top of the cost of membership and medications?
- How do I update my payment method?
- How do I upload my pet's medical records?
- Where can I find out more about Afterpay?
- When will my items be delivered if I use Afterpay?
- How does the Afterpay payment schedule work?
Insurance
- What happens if I want to cancel my plan?
- What’s covered and what’s not?
- How do I make a claim?
- How many pets are covered by my plan?
- Who provides the insurance for Dutch?
- How and when does my insurance coverage become active?
Membership
- How can I schedule, change, or cancel a vet appointment?
- How do I cancel my membership?
- I can't access my membership. What should I do?
- What if my vet misses or is late to an appointment?
- Can I be refunded if a vet cannot treat my pet?
- What if Dutch can’t treat my pet?
Orders & Shipping
- I paid for my medication but there is no tracking. Where is my medication?
- Can I expedite my order?
- What do I do if my order was lost, damaged, or missing something?
- Can I return my order?
- Do I have to pay for shipping?
- When will I receive my order?
Pharmacy
Pricing
Safety
Treatments & Side Effects
Veterinary
- I’m a veterinarian. How do I join Dutch?
- How often should I follow up with the vet?
- Is Dutch a replacement for a local vet hospital?
- How do I get in touch with a vet?
- How long does it take for my vet to send the treatment plan after my appointment?
- Who helped develop your questionnaires and treatment protocols?