The potential risks associated with the use of veterinary telemedicine can include delays in veterinary medical evaluation and treatment due to equipment failures or information transmission problems (such as poor image resolution); breach of privacy of personally identifiable information due to security breaches or failures; and adverse drug interactions, allergic reactions, complications, or other errors with respect to your pet due to your failure to provide complete medical information or records regarding your pet. In addition, veterinary telemedicine is not an appropriate method of care in some instances. If one of our vets determines that an in-person visit will be in the best interest of your pet, they’ll refer you to a local veterinarian. The health and safety of pets is our top priority.