All of our memberships are billed on a recurring subscription basis and give you access to unlimited video calls and messaging with Dutch-affiliated veterinarians, exclusive prescription pricing, access to our online store, and free standard shipping on every order. As with other subscription services, you’re billed to keep your subscription active regardless of use. In order to continue offering unlimited vet care at such an affordable price, our policy is to not offer refunds for memberships. However, if you have any issues, please contact us so we can resolve your issue.