Membership

What’s included in a Dutch membership?

All Dutch members have unlimited access to U.S.-licensed veterinarians over video chat and messaging for up to 5 pets. In many states, our vets can also prescribe medication for pets. Our vets will create a specialized treatment plan for your pet tha

Is Dutch a subscription service?

Dutch is a monthly or annual pet health membership that includes unlimited access over video chat and messaging to Dutch-affiliated vets. Depending on your pet’s needs, our vets may recommend prescription medication (in certain states) and/or non-pre

I have more than one pet. Do they each need their own membership?

A Dutch membership includes virtual care for up to 5 pets so you can get fast, affordable access to care for your whole fur family with less stress. If you choose our Annual + Insurance plan, your membership includes unlimited virtual care through Du

How do I cancel my membership?

Follow the steps below to cancel your membership. 3. Tap "Manage Subscriptions". 4. Click the subscription you want to cancel and then click the cancel button below. Need help? Contact us.

Can I request a refund on my membership?

All of our memberships are billed on a recurring subscription basis and give you access to unlimited video calls and messaging with Dutch-affiliated veterinarians, exclusive prescription pricing, access to our online store, and free standard shipping

What if Dutch can’t treat my pet?

The health and safety of your pet is our top priority. Our vets are able to treat 90% of issues that pets see us for virtually, but some issues may require in-person care. If one of our vets believes an in-person visit is best for your pet, they’ll r

Can I be refunded if a vet cannot treat my pet?

Our vets are paid for their time and expertise, similar to medical professionals in human medicine. Just as you’d pay for a doctor’s appointment even if you get referred to another doctor for care, you pay for our vets’ time regardless if your pet ca

How can I schedule, change, or cancel a vet appointment?

As a Dutch member, you can book unlimited vet appointments whenever you need them through your account. To schedule a vet call:. After you book a call, you’ll get a confirmation email with a Zoom link, the date and time of your appointment, and a lin

What if my vet misses or is late to an appointment?

Just like a local clinic, vets may be running late from their previous appointment. Please allow 5 minutes before reaching out to your vet. If your vet is late, you can message them directly by going to https://www.dutch.com/account#/messages.

I can't access my membership. What should I do?

If you're having trouble accessing your account, we recommend closing out of ALL of your browsers (including non-Dutch ones) and clearing your cache and cookies. Here's a quick article on how to do that for Chrome and here's one for Safari.Once you'v