Dutch logo
Dutch logo

All articles

Membership

What’s included in a Dutch membership?

All Dutch members have unlimited access to U.S.-licensed veterinarians over video chat and messaging for up to 5 pets. In many states, our vets can also prescribe medication for pets. Our vets will create a specialized treatment plan for your pet tha

Is Dutch a subscription service?

Dutch is a monthly or annual pet health membership that includes unlimited access over video chat and messaging to Dutch-affiliated vets. Depending on your pet’s needs, our vets may recommend prescription medication (in certain states) and/or non-pre

I have more than one pet. Do they each need their own membership?

A Dutch membership includes virtual care for up to 5 pets so you can get fast, affordable access to care for your whole fur family with less stress. If you choose our Annual + Insurance plan, your membership includes unlimited virtual care through Du

How do I cancel my membership?

Follow the steps below to cancel your membership. 3. Tap "Manage Subscriptions". 4. Click the subscription you want to cancel and then click the cancel button below. Need help? Contact us.

Can I request a refund on my membership?

All of our memberships are billed on a recurring subscription basis and give you access to unlimited video calls and messaging with Dutch-affiliated veterinarians, exclusive prescription pricing, access to our online store, and free standard shipping

What if Dutch can’t treat my pet?

Some conditions may be too complex for treatment through telemedicine. Our vets always have your pet’s best interest in mind and may refer you to in-person care for more serious or urgent care.

Can I be refunded if a vet cannot treat my pet?

Our vets are paid for their time and expertise, similar to medical professionals in human medicine. Just as you’d pay for a doctor’s appointment even if you get referred to another doctor for care, you pay for our vets’ time regardless if your pet ca

How can I schedule, change or cancel a vet appointment?

When you purchase a membership just head to dutch.com/account and click "Book a Vet Call" and follow the steps to select a date and time that works for you!. When you schedule a video call, you’ll receive a confirmation email that includes a Zoom lin

What if my vet misses or is late to an appointment

Just like a local clinic, vets may be running late from their previous appointment.  Please allow 5 minutes before reaching out to your vet. If you're running into an issue you can message your vet directly by going to https://www.dutch.com/account#/

Why am I having difficulty accessing my memberhsip?

If you're having trouble accessing your account, we recommend closing out of ALL of your browsers (including non-Dutch ones) and clearing your cache and cookies.  Here's a quick article on how to do that for Chrome and here's one for Safari.Once you