Account & Billing
- How do I update my payment method?
- How do I upload my pet's medical records?
- Where can I find out more about Afterpay?
- When will my items be delivered if I use Afterpay?
- How does the Afterpay payment schedule work?
- How do I use Afterpay?
- What can I use Afterpay for?
- What is Installments by Afterpay and how do I use it?
- Can I request a refund on my membership?
- I forgot my password. How do I reset it?
- Can I get a refund for a medication if it doesn’t work?
- When am I charged for medications?
- Can I delay an order?
- What happens if I move or change addresses after my consultation?
- How do I cancel my membership?
- How do I pause or cancel a recurring product order?
- Who do I contact if I have issues with my Dutch account, subscription, or billing?